Welcome to ProAce Healthcare
“The Ace In Home Care”
ProAce Healthcare Services offers home care to individuals across Tyne and Wear. We will support and enable individuals live safely, comfortably and independently in their own homes. ProAce Healthcare Services accepts referrals from hospitals, local authorities, social workers, GPs and self referrals.
About Us
We are the
“Ace in home care” excelling in our person-centered approach through, quality, integrity, caring and compassionate, friendly, encouraging independence, reablement, flexible, dignity, choice, respect and accountable.
Caring & Compassionate
We treat each person as an individual and place them at the centre of any assessment of needs. We are empathetic, attentive, approachable, sensitive and considerate.
Inclusive
We promote equality and oppose any kind of discrimination or abuse.
Authentic
Having no secrets, being open and truthful, accepting what is wrong and striving to put it right, share information and be accountable for our actions.
Quality driven
We are focused and committed to ensuring a high quality of care is delivered to all our service users.
Integrity
We have strong moral principles supported by honesty and transparency.
Innovative
We value research, seek to learn and to create and apply new knowledge. Keep up to date with market changes and being innovative in response to marketing.
Empowering
We support individuals to exercise their dignity choice equality, equality, diversity, independence, respect and self-worth and believes.
What we do
Services Included
- Personal care
- Oral hygiene
- Washing needs
- Shaving needs
- Assistance with medication.
- Meals and feeding assistance.
- Shopping
- Toileting and incontinence needs.
- Tidying up
- Cleaning
What makes us unique
- Maintaining a reputable and untarnished reputation in the health and social care services provision sector.
- Maintaining a high level of quality service user care.
- Offering affordable and competitive pricing.
- Flexible hours; delivering employee supply solutions Sunday to Saturday 24/7.
- Excellence in fulfilling the promise-completely, reliable, trustworthy expertise and information.
- Leveraging from a single pool of expertise into multiple revenue generation opportunities: Home Care provision and affiliating to HR and domiciliary care associations.
- Our commitment to the success and happiness of our staff.
Branding
We intend to portray quality, professionalism, care and compassion in everything that we do. This is reflected by our name, logo and tag line. Pro stands for Professional, Ace stands for outstanding and we live up to our tag line “The Ace in home care.”
Equality, Diversity and Inclusion
ProAce Healthcare Services Ltd aims to provide services which safeguard and promote the health, welfare and quality of life of vulnerable people living in their own homes. This is regardless of the 7 protected characteristics which include; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation.
ProAce Healthcare Services Ltd objectives are to provide services that:
- Are reliable, dependable, and responsive.
- Show courtesy, dignity, and respect.
- Meet the assessed needs of service users.
- Maintain service users’ self esteem.
- Recognise the individuality and diversity of each service user.
- Maximise independence.
- Offer choices and enable service users to make decisions about how their care is to be provided.
- Employ staff that are competent, compassionate and take pride in making a positive impact on their clients.
- Comply with General Data Protection Regulations and securely store documents in our office and online database.
- Are affiliated to all relevant associations and bodies to keep up with changes and development.
Services provided
ProAce Healthcare Services Ltd is a home care agency, which provides palliative/ end of life care. We provide a range of personal care and essential domestic support services for vulnerable adults with dementia, mental health, physical disabilities, sensory impairment and learning difficulties from the age of 18- 65 and 65 + and living in their own homes. ProAce is regulated and inspected by the Care Quality Commission and is an approved provider to contracting Authorities.
While the exact nature of services provided to each Service User will vary and be tailored to individual needs, reablement will form the most part of it. Clients will be encouraged and prompted to carry out any of the following tasks:
- Activities of daily living.
- Self-care skills.
- Getting up or going to bed.
- Making the home safe and secure before leaving.
- Transfers from or to bed / chair / toilet.
- Supervising mobility as required during the visit.
- Washing and bathing using equipment if necessary, shaving and hair care, denture and mouth care, hand and fingernail care, foot care (excluding any aspect of nail care which requires a state registered chiropodist or podiatrist, surgical or cosmetic procedures).
- Toileting, including necessary cleaning and safe disposal of waste/continence pads (including in relation to the process of menstruation and emptying of commodes.
- Emptying or changing catheter or stoma bags where this is an existing care requirement and associated monitoring.
- Skin care such as moisturising very dry skin.
- Support choice of what to wear for the day.
- Dressing and undressing.
- Food or drink preparation.
- Prompts to take medication or safe administration of medication which has been prescribed in accordance with agreed protocols.
- Putting on appliances with appropriate training for example surgical / support stockings, leg calliper, artificial limbs.
- Assistance with visual and hearing aids e.g. glasses care, hearing aid battery checks.
- Assistance with light domestic tasks including cleaning, washing dishes, laundry, ironing, dusting, vacuum cleaning, bed making and changing.
- Cleaning of toilets and bathrooms.
- Escorting / accompanying within the community to day centres, doctor’s surgery, opticians, shops.
- Shopping support - alongside the service user or alternatively we can come in, agree a shopping list, go to the shops, come back and put it all away.
- Pampering sessions – the occasional visit to organise bathing, clean clothes, fresh bedding and a thoughtfully prepared meal before bedtime.
- Providing company and companionship.
- Providing care to cover for family/carer to take a break.
Testimonials
The most wonderful human beings, I think 1 or 2 are angels.
Cilla and her team, especially Tatenda are just angels on this earth. My mum who was only 57 when she fell terminally ill, formed a bond with the girls who just understood her. She was a very classy lady, and my goodness they did everything possible to personalise her care. You can NOT buy this level of service and I had Bluebird Care, who are apparently industry leading. All I’d say is watch out because Cilla is shaping the care world in a way I dont think many can compete with. I remember the moment Cilla came in, and just rolled the red carpet out for mum her favourite perfums, etc etc it makes me feel very emotional because it was such a crap time but the fact you had a team like this behind you until the end makes it just that little bit easier… Thank you so much. RIP mum, and keep up the good work!
Excellent observation skills alerted us to a potentially dangerous health issue!
My husband was admitted to hospital yesterday, after his two ProAce carers alerted me to a possible DVT (deep vein thrombosis) in his lower leg. Thanks to their alertness and professionalism, we acted quickly.
The hospital confirmed a DVT, and my husband is now receiving treatment for what might otherwise have become a life- threatening issue.
As always, ProAce staff have shown outstanding care and awareness – I cannot praise them highly enough!
Lesley & Herb Carol
The Angels that keep on giving !
I wrote my first review on here nearly a year ago .
Mam had had a terrible experience with her previous care provider and was in a terrible place both physically and mentally.
I honestly cannot praise ProAce enough.
Mam has Angel Kudzie as her main carer. After nearly a year she is more like family to us, she is so loving, caring and always goes that extra mile to make sure that all of mams needs are met and not to forget mams other Angels Diana, Roo, Monika, Gladys just too name a few, they are all absolutely amazing ! Mam loves them all.
A year ago mam was at her lowest and diagnosed with Parkinson’s disease and was giving up on life, now she looks forward to the next day and to see her girls and especially Her Kudzie.
me and mam are so grateful to ProAce for everything they do, The care they give is outstanding and I have total peace of mind …
ANGELS ARE REAL !!
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