Proace health

Welcome to ProAce Healthcare

“The Ace In Home Care”

ProAce Healthcare Services offers home care to individuals across Tyne and Wear. We will support and enable individuals live safely, comfortably and independently in their own homes. ProAce Healthcare Services accepts referrals from hospitals, local authorities, social workers, GPs and self referrals.

About Us

We are the
“Ace in home care” excelling in our person-centered approach through, quality, integrity, caring and compassionate, friendly, encouraging independence, reablement, flexible, dignity, choice, respect and accountable.

Caring & Compassionate

We treat each person as an individual and place them at the centre of any assessment of needs. We are empathetic, attentive, approachable, sensitive and considerate.

Inclusive

We promote equality and oppose any kind of discrimination or abuse.

Authentic

Having no secrets, being open and truthful, accepting what is wrong and striving to put it right, share information and be accountable for our actions.

Quality driven

We are focused and committed to ensuring a high quality of care is delivered to all our service users.

Integrity

We have strong moral principles supported by honesty and transparency.

Innovative

We value research, seek to learn and to create and apply new knowledge. Keep up to date with market changes and being innovative in response to marketing.

Empowering

We support individuals to exercise their dignity choice equality, equality, diversity, independence, respect and self-worth and believes.

What we do

Services Included

What makes us unique

Branding

We intend to portray quality, professionalism, care and compassion in everything that we do. This is reflected by our name, logo and tag line. Pro stands for Professional, Ace stands for outstanding and we live up to our tag line “The Ace in home care.”

Equality, Diversity and Inclusion

ProAce Healthcare Services Ltd aims to provide services which safeguard and promote the health, welfare and quality of life of vulnerable people living in their own homes. This is regardless of the 7 protected characteristics which include; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation.

ProAce Healthcare Services Ltd objectives are to provide services that:

Services provided

ProAce Healthcare Services Ltd is a home care agency, which provides palliative/ end of life care. We provide a range of personal care and essential domestic support services for vulnerable adults with dementia, mental health, physical disabilities, sensory impairment and learning difficulties from the age of 18- 65 and 65 + and living in their own homes. ProAce is regulated and inspected by the Care Quality Commission and is an approved provider to contracting Authorities.

While the exact nature of services provided to each Service User will vary and be tailored to individual needs, reablement will form the most part of it. Clients will be encouraged and prompted to carry out any of the following tasks:

Testimonials

Phenomenal care!

Rated 5 out of 5
23 February 2024

Proace looked after my dad in his final days and they were absolutely amazing. Nothing was too much and even beautifully handled my shitty attitude at the beginning when I was in shock at his diagnosis. Apologies for that! They made my dad smile in what were awfully painful last days and couldn’t have been nicer. Thank you for comforting not only him but me aswell. I would recommend them over and over again!

Laura

Appreciating good service.

Rated 5 out of 5
12 February 2024

Team ProAce you’re stars. I can’t thank you enough for all that you’re doing for me. Tarie, I salute you .If it wasn’t for her maybe it could be another story today. Tarie is very hardworking and professional, she goes an extra mile to meet my needs. That girl gives me another reason to face tomorrow. When I am down she’s always there to cheer me up.Thank you ProAce

Donald Slater

Outstanding

Rated 5 out of 5
12 February 2024

Proace arrived after just a couple of hours notice when my friend was discharged from hospital two days before Christmas . They have continued to visit him 4 times daily to take care of all his needs . The carers are without exception compassionate and highly trained . They deliver excellent care . They are really such a lovely , delightful bunch of young men who always give a thought to the little things that matter like making a lovely bowl of porridge . My friend and myself really appreciate them even tho he can sometimes be a challenge . I couldn’t do without them .

Janine Martin

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